Terms and Conditions

The terms and conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties. Any amendment to the terms and conditions will only be effective if signed by a director of 
piral Crafts.

We are committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions.

We do not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under

Spiral Crafts.

 

SHIPPING - CUSTOMS

After successfully placing an order you will receive a confirmation of the order via email - check this to ensure we have the correct shipping and order details.

Orders will be processed as soon as they are made - but please allow up to 3 business days for dispatch. Please keep in mind business days do not include Weekends or Bank Holidays. At busier times of the year, or special events, please allow some extra time for processing.

 

We do not ship to PO boxes.

 

International Shipping with arrival date 5-12 business. We endevour to get your new purchases out to you as soon as possible via Australian Post Service.

When we have dispatched your new order, you will receive an email with your dispatch confirmation and tracking number*.

 

All orders dispatch from Australia. Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Spiral Crafts is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order.

In the event that an order is refused or unclaimed and sent back to us, we will retain the original shipping cost we paid (not the amount charged to the customer) and any charges for return shipping.

 

WHOLESALE

A Wholesale prices are offered to retail businesses or bulk purchases. 
Please contact us to learn more about wholesale rates for orders above AU$300 and AU$500

Order lengths vary in processing times.  Some items are in stock and some must be made to order.  Please specify at the time of ordering if you have a desired by or required by date.  An approximate date can be determined can be determined at the time of receiving the order but not a definite date as there may be many unexpected and/or uncontrollable occurrences (ceremonies, weather, natural disasters, public holidays, staff sickness).

 

*In case that the shipment hasn’t been successfully delivered to the address due to incorrect information provided by the buyer, such as phone number, address, etc. or if the buyer for some reason decided not to accept the parcel, the shipment will be returned at the expense of the buyer. We will keep shipping costs both ways from the total amount of the order that we have to refund once we receive the return.

If you have not received your order within 60 days from the dispatch date - let us know immediately.

  

 

RETURN AND EXCHANGE POLICY

Full priced item(s) can be returned within 14 days for a full refund or exchange. All sale items, including items purchased at a discount during a promotion, are final sale. 

The tag must be intact and attached to the returned item(s). Item(s) must not have been worn, washed, or altered in any way, and must not show any signs of use. Returns must be packaged in the Spiral Crafts return box.

Refunds will be processed within one week of receipt of returned items. Refunds for orders paid by credit card will appear on the client's next billing statement. 

Spiral Crafts will not accept returned merchandise that does not follow the terms and conditions stated in our return policy. Such items will be returned to the sender at the original shipment address.

 

Privacy Policy Changes

Although most changes are likely to be minor, Spiral Crafts may change its Privacy Policy from time to time, and in Spiral Crafts sole discretion. Spiral Crafts encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a asai-art.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

PRIVACY AND SAFETY

We respect your right to privacy. We collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we gather includes your name, email address, shipping address, and billing address. We do not store your credit card information.

Should you opt out of marketing, you will never be contacted. In any circumstance Spiral Crafts will not rent or sell your name or personal information without your permission.

We may occasionally utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous and used to improve the user-friendliness and functionality of our site.

We respect your right to privacy. We collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we gather includes your name, email address, shipping address, and billing address. We do not store your credit card information.

 

Should you opt out of marketing, you will never be contacted. In any circumstance Spiral Crafts will not rent or sell your name or personal information without your permission.

We may occasionally utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous and used to improve the user-friendliness and functionality of our site.

Spiral Crafts reserves the right to update this privacy policy at anytime.

PAYMENT METHODS

Credit / Debit Cards 

After pay will be available soon

Need Help? Please contact us inmmediately!

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Spiral Crafts brings quality Fashion Accessories for conscious minded people. 

Melbourne, Australia

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Spiral Crafts.